Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
- Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s).
- Please raise a request here with the order and contact details : Info@greenageonline.com
- In case of damaged/ missing product(s), raise a return/ replacement request within 7 days from the date of delivery.
- Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s).
- Give us 2 working days to review your return request.
- You will need to self-ship the product via any reliable courier partner.
- After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.
Can I cancel my order?
You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.
ORPlease call us on 0484 – 2384686, 2384787 (Mon – Fri – 9 am to 6 pm), and we will help you in cancelling the order.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.